Refund and Cancellation Policy

Last Updated: April 10, 2026

This Refund and Cancellation Policy outlines the terms governing refunds, cancellations, and chargebacks for merchant services provided by Elite Web Technology Partners (“EWT Partners”).

1. Merchant Account Cancellation

Merchants may cancel their payment processing account at any time by providing written notice to EWT Partners. Please note:

• No long-term contracts or early termination fees apply
• 30 days’ notice is requested for account closure
• Outstanding balances must be settled before closure
• Equipment may need to be returned if leased

2. Refund Eligibility

Refunds may be issued under the following circumstances:

• Duplicate or erroneous charges
• Service outages directly attributable to EWT Partners
• Billing errors identified within 60 days
• Equipment defects covered under warranty

3. Processing Fee Refunds

Processing fees are generally non-refundable once transactions have been settled. Exceptions may be made for:

• Clear billing errors verified by our support team
• Fraudulent transactions reported within 24 hours
• Technical failures documented and confirmed by EWT Partners

4. Chargeback Policy

Merchants are responsible for managing chargebacks on their accounts. EWT Partners provides:

• Chargeback notification and response tools
• Representment assistance for disputed transactions
• Guidance on reducing chargeback ratios

Chargeback fees are the responsibility of the merchant and are non-refundable.

5. Partner Commission Adjustments

If a merchant cancels or is charged back, associated commissions may be adjusted or reversed in the following payment cycle. Partners will be notified of any commission adjustments via their dashboard.

6. How to Request a Refund

To request a refund or cancellation:

• Email: support@ewt.com
• Phone: (424) 289-9123
• Include: Account number, reason for request, and supporting documentation

We process refund requests within 10-15 business days of receipt.